Tag: medarrive

MedArrive Shifts Gears to ClinOps Orchestration

Posted on by Jason Barry

The best path forward isn’t always the same one you started down, which is why MedArrive is pivoting from delivering in-home care to “ClinOps orchestration for healthcare@home.”

MedArrive got its start at Redesign Health in 2020, powering care-at-home programs for payors and managed care groups by integrating physician-led telemedicine with in-home care from EMS professionals.

  • Although MedArrive saw great results reducing ED usage and hospitalizations among the Medicaid populations that it worked with, the lackluster reimbursement meant that it would be a rough road to building a sustainable business.
  • Instead of ignoring that economic reality and fueling visits with its $40M of VC funding, MedArrive decided to chart a new course where it could leverage its lived experience to enable other in-home providers to deliver better care.

To meet the needs of its own providers, MedArrive developed a comprehensive platform that handles:

  • Patient and Labor Capacity Planning – models patient engagement and staffing needs
  • Resource and Shift Management – ensures optimal labor use for anticipated visit volume
  • Scheduling and Routing Optimization – maximizes utilization by minimizing driving
  • Care Coordination – EHR-integration informs care planning and supports documentation
  • Monitoring and Analytics – highlights critical efficiency, ROI, and clinical outcome levers

MedArrive is now focused on fine-tuning the tech infrastructure that it built for its own providers to meet the needs of other organizations looking to deliver high-quality in-home care.

  • That’ll start by teaming up with other providers to co-develop new features and integrations to translate MedArrive’s own success to more partners, with full commercialization planned at some point over the next year.

The Takeaway

One of the best ways to get close to the problems of your end users is to spend time in their shoes, and it’s hard to get closer than MedArrive has by actually delivering in-home care. That experience should give MedArrive a leg up on competing platforms if it can help replicate its results with new partners.

Care-at-Home Enabler MedArrive Closes $8M

Posted on by Jason Barry

Care-at-home enabler MedArrive is pedal-to-the-metal after closing an $8M growth round to accelerate its expansion into new markets.

MedArrive got its start in Redesign Health’s startup studio, powering care-at-home programs for payors and providers by integrating physician-led telemedicine with in-person care from EMS professionals.

  • The three-year-old company is led by CEO Dan Trigub, former Head of Uber Health, who was drawn to the company’s mission of helping vulnerable populations while simultaneously improving healthcare workforce utilization.

To accomplish that goal, MedArrive leverages a national network of over 50k EMS professionals to reach Medicaid or dual-eligible beneficiaries with complex needs.

  • That’s a pretty impressive network given the age of the company, and MedArrive built it by working with local EMS agencies to access their excess capacity then drive volume through its payor partnerships. 

These field providers handle everything from health assessments to complex condition monitoring, and the in-home presence also opens the door for SDOH interventions like transportation, mobility, or nutrition assistance.

  • Although EMS professionals can’t diagnose patients or do HCT coding, MedArrive connects those dots through telemedicine-enabled physician oversight, as well as its own team of social workers, case managers, and nurse practitioners.

All of those services are offered as a white-labeled platform that helps payors and providers engage their hardest-to-reach patients, frequently high utilizers that rely on the ED to fill care gaps.

  • That’s extended even further through partnerships where MedArrive provides the last-mile component to companies like Brave Health (behavioral needs) and Ouma Health (maternal care).

The Takeaway

Despite a difficult funding backdrop, MedArrive now has a longer runway to keep expanding its EMS network as it pushes into new markets. MedArrive’s platform gives it a sturdy frame for adding more capabilities through partnerships, and the focus is now on demonstrating its results to differentiate its approach from competing offerings.

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