Florence Acquires Zipnosis From Bright Health

Florence isn’t wasting any time putting its $20M seed round to good use, picking up asynchronous telehealth platform Zipnosis off of struggling insurtech Bright Health less than two months after closing the funding.

Florence was founded to unlock clinical capacity by giving patients mobile-first experiences that rival consumer industries, allowing them to update their clinical information, fill prescriptions, initiate self-discharge, and book follow-ups. Here’s our full overview.

  • Although Florence initially set its sights on the ED, acquiring Zipnosis broadens its product suite with device-agnostic asynchronous telehealth and immediately allows it to accelerate its roadmap to new sites of care – particularly the home.
  • The cherry on top of the acquisition is that Zipnosis also brings 50+ health system customers, giving Florence a solid foot in the door to start offering its core ED services.

For its part, Bright Health acquired Zipnosis for roughly $50M just two years ago as it looked to bulk up its capabilities ahead of an IPO that ended up valuing the company at $11.2 billion.

  • As with most high-flying public debuts around that time, Bright… struggled to grow into its valuation. The company has since exited ACA exchanges, begun looking to cut its last two MA markets, and overdrawn a $300M+ line of credit.
  • That combo forced Bright to offload business lines like Zipnosis to avoid bankruptcy, and although the financial terms of the acquisition weren’t disclosed, Florence’s entire seed round doesn’t seem like it would put much of a dent in Bright’s problems.

The Takeaway

All-in-all, this looks like textbook execution by Florence. The company had just 70 employees prior to doubling its head count with Zipnosis team members, and acquiring complementary capabilities and an existing customer base was probably a lot more efficient than building them in-house. It’s also safe to say that Bright isn’t the only distressed business looking to trim units, and it’s likely that we’ll see more stories like this one as strategic acquirers scoop them up.

Florence Debuts With $20M to Unlock Capacity

Patient experience startup Florence emerged from stealth with $20M in seed funding to address what it views as the most significant constraint in care delivery: clinical capacity.

Backed by venture teams from Google, Salesforce, and Thrive Capital, Florence is developing solutions to help patients track and accelerate their care journeys using their smartphones.

The first stop for Florence, as with a growing number of patients, is the emergency department. 

  • Using Florence’s mobile platform, patients in the ED can complete intake forms, update clinical information, initiate self-discharge, and schedule follow-ups.
  • The mobile-first self service solution is designed to eliminate operational overhead while cutting down on ED wait times and patients leaving before seeing a provider. 
  • The entire system is integrated into existing workflows to deliver an experience that rivals what consumers are used to in other industries. The idea is that patients get real-time updates, providers get better ED throughput, and everyone goes home happy.

Florence’s strategy leads with product, and the seed funding will be used to hire design and engineering talent to help advance that goal.

  • The “optimize capacity, streamline admin” value proposition is reaching providers at the right time. Since kicking off operations in 2021, Florence has added 40 health systems to its client roster, including its marquee partnership with Maryland-based Luminis Health.
  • “Non-clinical workflow” companies began topping Rock Health’s digital health funding charts back in Q3 2022, and between Florence, Vital, and LeanTaas’ activity within just the last week, that trend looks like it’s here to stay.

The Takeaway

Florence plays at the intersection of healthcare consumerization and workflow optimization, two themes that were definitely standouts at ViVE Nashville last week. If Florence can keep drawing a straight line between its solution and higher provider revenues, it should have no problem finding more health systems looking to streamline their EDs.

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