Brook.ai VP of Growth Luke O’Brien

Remote Care

Brook Lands $28M for AI-Driven Remote Care

Brook.ai just closed $28M of Series B funding to help extend care beyond clinic walls using its signature blend of remote care teams and AI. 

Chronic conditions require care continuity. Brook delivers that at scale by combining remote monitoring, in-house care teams, and always-on support, plus an AI assistant that ties it all together.

• The platform is purpose-built to create great patient experiences. All of the RPM devices work straight out of the box, with batteries and cellular connectivity already set up to remove as much friction as possible from the starting line.

• The AI assistant answers any remaining questions and provides a direct line to Brook’s nurses. It also delivers recommendations and insights to keep patients engaged – all while offloading the administrative burden of coordinating care and reimbursement.

The results speak for themselves. Over half of Brook’s patients use the platform daily, and the consistent support has resulted in 82% patient retention with an “excellent” tier NPS of 66.

It turns out that getting patients to engage with their care is a great way to improve their health, and better patient outcomes lead to better provider outcomes. Brook’s partners have seen:

• 90% reductions in congestive heart failure readmissions
• 80% increases in controlled hypertension populations within six weeks
• All-cause readmissions cut in half
• $256k+ annual net value per 500 patients

The partnership model is the cherry on top. Brook allows providers to adopt remote care without building their own infrastructure, hiring staff, or managing complex billing processes.

• It accomplishes that by shouldering the upfront CapEx investment, delivering the results it says it can, and only billing providers for the patients that it helps.

• Providers get a prepackaged service that contributes margin from day one. Patients get care from the comfort of their home. Brook shares in the success.

Time to rinse and repeat. Brook has built up enough data and success stories to prove it can shepherd patients from the hospital to the home, and the Series B will help it scale that same care continuity to more patients across the country.

The Takeaway

Delivering continuous remote care, keeping patients engaged with their treatments, and making sure everyone sees accurate reimbursement are all huge problems individually. Brook pulled together a complete package to tackle all three, and it now has $28M to take it nationwide.

Measuring Real ROI From Ambient AI

In a groundbreaking report, Abridge shares a new methodology for measuring the ROI impact of ambient AI at a more granular level than ever before. Abridge partners are now getting a precise look at changes in wRVUs, HCC capture, time spent in notes, and much more. Four health systems also share their results across many of these metrics. To learn more about the technology behind this breakthrough and to see some of the data, download the report here.

Are You Invisible on AI Search?

Your next patient is asking ChatGPT. But unless your healthcare company has content that answers their questions, you won’t show up. Tely AI fixes this by analyzing your niche, identifying what patients and partners look for, and publishing expert-level content to make you visible on Google AI, ChatGPT, and Perplexity. Launch your AI agent in 5 minutes and get your first article on us.

The Wire

• CB Insights Digital Health 50: CB Insights just put out its 7th annual Digital Health 50, showcasing some of the hottest startups in our segment… or at least some founders with friends in all the right places. Not only is it a solid list of companies to keep an eye on, but it also provides a great market map to break down the space. It’s worth noting that 47 of the 50 companies are building AI-enabled solutions, although these days that’s starting to sound a bit like “internet-enabled” or even “electricity-enabled.”

• Microsoft Copilot for Health: Microsoft announced a range of Copilot features to make its AI assistant more personal and useful for health-related questions. The new “Copilot for Health” feature within the Edge browser’s Copilot Mode grounds responses in credible sources like Harvard Health to “empower users with reliable information.” Copilot for Health also streamlines the process of finding the right provider to assist with any care needs, including intelligent matching based on user preferences, language, and location.

• Hospital Outpatients vs. Independent Offices: A recent AHA study found that hospital outpatient departments (HOPDs) care for more complex patients than independent physician offices. The analysis of Medicare beneficiaries who have received outpatient care between 2019-2024 found that those who visited an HOPD were older and sicker than those visiting independent physician offices. They were also 61% more likely to be dual eligible, 60% more likely to live in a rural county, and 54% more likely to be under 65 and disabled.

• AVIA Acquires Panda: Digital health marketplace AVIA acquired Panda Health, which provides peer input and market intelligence to help health systems make confident technology implementation decisions. Seems like a pretty straightforward acquisition, with Panda providing more peer reviews and “neutral research” to help AVIA users sort through the solutions available on its marketplace.

• Oshi Launches Access+: The only nationwide multidisciplinary gastrointestinal clinic, Oshi Health, just launched Access+ for GI practices, a turnkey solution that lets local practices overcome patient backlogs and expand clinical capacity without hiring. Access+ makes Oshi’s in-house APPs, registered dietitians, and behavioral health providers available to local GI practices for telehealth visits. Patient care and billing are handled through the practices’ EHR to enable complete oversight of care delivery and RCM.  

• MD Integrations Raises $77M: MD Integrations locked in a $77M growth round to scale its white label telehealth platform that unites physicians, pharmacies, and diagnostics into a turnkey solution. Since launching in 2020, MD Integration has delivered millions of consults across all 50 states, helping hundreds of digital health brands expand into high-demand specialties like weight management, longevity, dermatology, and women’s health.

• Are Doctors Really Leaving Medicare? A new study in JAMA countered the notion that physicians are fleeing the Medicare program on a widespread basis, but it did discover some concerning trends in doctor departures. From 2013 to 2023, researchers found that the number of physicians participating in Medicare grew 6.3%, but doctors who did leave were more likely to be female, older, or working in primary care. Exits were also more common among physicians working in nonmetropolitan counties and areas with healthcare personnel shortages. 

• Counsel Closes Series A: Virtual care startup Counsel Health closed $25M of Series A funding to bend the cost curve using chat-based care. The medical-grade AI chatbot collects patient medical histories and provides initial health recommendations, then escalates to Counsel’s physician-led medical group when needed. The approach boasts a 96% issue resolution rate, 2-minute response times from physicians, and $381 annual savings per engaged member.

• Providence + Labcorp: Providence announced a “first-of-its-kind integration” that connects the unified digital experiences from its spinout Praia Health directly to Labcorp’s scheduling and ordering systems. The goal is to streamline lab scheduling, billing, and patient follow-ups, with early results suggesting they’ve already been successful. Providence has seen an 8x increase in scheduled appointments, a 52% increase in lab bookings from timely digital nudges, and 37% of canceled appointments successfully rebooked.

• TytoCare Smart Clinic Companion: TytoCare unveiled a Smart Clinic Companion that enables patients to conduct clinical-grade remote exams. The Companion is powered by an array of AI agents that equip patients with validated medical information relevant to their needs and guide them on whether to seek further medical attention or manage their condition at home. TytoCare built the solution on “the world’s largest repository of multi-modal primary care data” – spanning over 7M exams, clinical-grade home diagnostics, and outcomes.

Kennedy Community Health Finds RPM Success With Withings 

When Kennedy Community Health needed a partner to support remote patient monitoring for its diverse patient population, it turned to Withings Health Solutions. See how Kennedy found success with its new program for uncontrolled hypertension using Withings’ RPM platform and connected devices, surpassing enrollment goals while unlocking better outcomes for its patients.

Under the Hood of Navina’s AI

Navina’s AI engine harnesses over 600 proprietary algorithms to transform fragmented patient data into actionable clinical intelligence at the point of care. It’s shaped with the expertise of physicians to turn multiple data sources (EHR, HIE, claims, care gap files, etc.) into contextualized insights like suspected conditions or evidence for care gap closures – each linked back to the original source. Download the whitepaper to see examples of Navina’s AI in action.

The Resource Wire

• Join Nabla at the Global Summit for Clinician Burnout: Nabla is partnering with the Ending Clinician Burnout Global Summit 2025 (Nov 6-7, virtual), a global community working together to reimagine healthcare and build lasting solutions to the clinician burnout crisis. This two-day event will bring together leading institutions like Mayo Clinic, Duke Health, and Johns Hopkins to design systemic changes that protect clinicians and strengthen patient care. Learn more and register here.

• 10 Strategies to Expedite Provider Credentialing: Lagging provider credentialing workflows can create a wave of unexpected care delays and financial setbacks. Sidestep these pitfalls by tuning into Medallion’s recording of 10 Key Strategies to Expedite Provider Credentialing and see how your organization can keep a well-oiled team and patient care intact through the ever-evolving changes seen in healthcare.

The Industry Wire

1. CMS calls back some employees for Medicare/ACA enrollments.
2. NewYork Presbyterian CEO to step down.
3. What antidepressants do to the brain and body.
4. Measles spreading beyond Utah-Arizona outbreak epicenter.
5. Nearly a fifth of UTIs linked to contaminated meat.
6. Senators show bipartisan support for reforming 340B.
7. Ballad Health sues UnitedHealth over MA claims denials.
8. Optum taps its second CFO in 6 months.
9. Elevance to penalize facilities for out-of-network providers.
10. A health system ambulatory boom is coming.