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hellocare.ai, Hospital M&A Plummets, and Health System Tech Predictions
April 17, 2025
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Together with
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“Plenty of organizations go straight to solving the end problem, but oftentimes it would actually save time to dive into the brass tax on the underlying funnel of challenges that’s creating trouble getting to outcomes.”
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Medallion VP of Product & Design Aaron Joseph
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Provider network management is a healthcare-wide issue hiding in plain sight, with slow manual processes and unnecessary back-and-forths that delay care and drain resources. In the latest Digital Health Wire Show, Medallion VP of Product & Design Aaron Joseph walks us through how AI is helping automate away this complexity, allowing providers to get their attention back on what matters most: their patients.
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The shift from point solutions to platform approaches has been one of the defining trends of the past few years, and hellocare.ai is positioning itself to capitalize on the transition with $47M of growth funding from prominent health system backers.
hellocare.ai’s unified virtual care platform transforms any hospital room into a connected care environment, enabling a wide range of use cases seamlessly embedded into existing EHRs, infrastructure, and care delivery models. That includes:
- Virtual Nursing
- Virtual Sitting
- Virtual Consultation
- Ambient Documentation
- Hospital-at-Home
By keeping its full technology stack in-house, hellocare.ai aims to differentiate itself through speed, customization, and continuous innovation.
- Everything from the hardware and software to the EHR-integration engine is baked into the platform to make it as enterprise-ready as possible for smart hospitals.
- By pairing the platform with a flexible hybrid clinical care team model, hellocare.ai enables health systems to quickly scale AI-enabled hybrid care across their entire organization.
Over 70 health systems are already using hellocare.ai to consolidate various telehealth solutions – many of which were adopted out of pandemic-driven necessity – into a unified experience for both patients and clinicians.
- AdventHealth not only participated in the round, but also announced that it’s rolling out hellocare.ai across more than 50 hospitals and 13k patient rooms as part of an enterprise-wide implementation.
- Both Bon Secours Mercy Health and UCHealth also came on as investors and are actively deploying the platform across their systems. Votes of confidence don’t get much stronger than that.
The Takeaway
Health systems have been vocal about needing a unified virtual care platform to simplify care delivery and increase patient engagement – and that’s exactly what hellocare.ai designed its platform to do. Meeting those needs while demonstrating a measurable ROI is another challenge entirely, but hellocare.ai’s investor roster is a clear sign that some major players believe in its roadmap.
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The First 30 Days: What to Expect With AI
Implementing AI documentation tools promises significant benefits, but how do you ensure a smooth transition? Playback Health has you covered with this comprehensive 30-day roadmap outlining what to expect, industry best practices, and its own proven implementation approach.
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2025 State of Payer Enrollment & Credentialing
With increasing costs and shifting regulations, outdated processes won’t cut it. Medallion’s new report breaks down the biggest challenges, emerging trends, and how automation is transforming the landscape. Get the insights you need – read the full report today.
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- Assort Secures $26M: Voice AI startup Assort Health secured $26M of growth funding to replace healthcare’s notoriously brutal phone trees and hold times with intelligent triage and scheduling. Assort’s specialized AI agents integrate directly with the EHR, allowing them to update patient info and schedule appointments in real-time across multiple specialties. “AI accuracy and positive patient ratings” have reportedly driven 8X revenue growth since Q4, and Assort’s on pace to manage millions of calls for thousands of providers this year.
- apree Names New CEO: apree health is bringing back its Castlight Health brand and named Jonathan Porter as its new CEO to spearhead the effort. Formed through the 2022 merger of benefits navigation company Castlight Health and primary care provider Vera Whole Health, apree offers personalized guidance and treatment options throughout members’ care journeys. The renewed focus on Castlight “serves as the backbone of this integrated approach, driving engagement and connecting members to the right local and virtual care.”
- Most Impactful Trends at Health Systems: A Chartis poll of senior strategy execs at U.S. health systems with over $1B annual revenue uncovered how much they believe key trends will impact their organization over the next 5-10 years. Here’s what’s keeping them up at night: shifting regulations (51%), new tech (46%), reimbursement reform (36%), emerging drug therapies (28%), PE and VC investment in healthcare (25%), rise in consumerism (23%), M&A or consolidation (23%), Big Tech investment (8%).
- Abridge Lands Sharp Healthcare: The largest integrated health system in DHW’s hometown of San Diego – Sharp Healthcare – is implementing Abridge’s generative AI platform through an enterprise-wide roll out. The press release highlights Abridge’s honed focus on creating “compliant, billable documentation” that it first laid out during February’s Series D raise.
- Click Secures Migraine Clearance: Click Therapeutics secured FDA 510(k) clearance for its CT-132 digital therapeutic for patients with migraines. CT-132 can now be used alongside standard drug therapies as a way to prevent episodic migraine in adults, marking the second Click product to receive the FDA’s stamp of approval alongside last year’s Rejoyn therapeutic for major depressive disorder that it co-developed with Otsuka.
- Payors Lag on Experience: The J.D. Power 2025 U.S. Healthcare Digital Experience Study found to nobody’s surprise that the payor mobile app experience lags far behind other industries. Customer app satisfaction was 653 (1,000-point scale) for commercial health plans and 597 for Medicare Advantage plans, which managed to rank them below automotive finance apps. The most important factor driving satisfaction (or lack thereof): the ease of finding information needed.
- Thoughtful.ai Funding: Rev cycle automation startup Thoughtful.ai locked in an undisclosed amount of funding from New Mountain Capital to streamline healthcare operations with AI agents. Thoughtful.ai helps providers build “a comprehensive layer of automation” to streamline their revenue cycle management departments, but the announcement definitely left the details up to the imagination.
- Hint Summit 2025: Hint Summit is back and better than ever after joining forces with RosettaFest in an effort to broaden the Direct Care Movement. This year’s event will be held in Denver, Colorado from August 24-27, featuring a dedicated track of DPC speakers and tailored content to help share ideas, build relationships, and celebrate the impact of delivering care directly to patients. Definitely worth checking out if this is your niche.
- Samsung & Stanford Solve Sleep: Samsung is teaming up with Stanford Medicine to develop a novel digital health solution based on the Galaxy Watch De Novo-authorized obstructive sleep apnea (OSA) feature. The duo is kicking off a joint study to explore potential ways to enhance the OSA feature to better support sleep health through timely interventions, but plans to eventually shift its efforts to leveraging AI technology for daily sleep management.
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Meet Nabla at Becker’s Annual Meeting
Looking for both ambient note generation and dictation – in one AI assistant? Nabla is the only AI assistant that does both, seamlessly. Visit booth 10F at Becker’s Annual Meeting to see it in action and discover how Nabla is changing the way care teams work.
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BPM Pro 2: Unparalleled Reliability
BPM Pro 2 increases data reliability with two new features that ensure patients are taking their reading properly and prompting them to rest and retake it if their first reading was abnormally high.
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- Future-Proof Your Health System with Scalable Primary Care: The reality of modern health system primary care: more patients, fewer resources, constant pressure to deliver. K Health offers a strategic advantage, with a clinical AI and Virtualist care model that provides the scalable solution you need to meet patient demand anytime, anywhere. Join the ranks of forward-thinking systems like Cedars-Sinai, Hackensack Meridian Health, and Hartford HealthCare. Explore the future of primary care with K Health.
- Leading Global Cancer Center Chooses Abridge: During a rigorous pilot study, Memorial Sloan Kettering Cancer Center clinicians in several oncological specialties – including hematology, head and neck surgery, and neurology – found that Abridge accurately captured the complexity of oncology terminology, including disease names, treatment names, and drug names. Abridge will be scaled across the organization in 2025 and 2026. Learn more.
- Transform Value-Based Outcomes With Navina: Navina’s AI copilot brings clinical intelligence directly to care teams, turning fragmented data into a concise patient profile with actionable insights to transform value-based outcomes. Designed for and loved by physicians, Navina’s Best in KLAS AI reduces missed diagnoses, improves quality metrics and risk adjustment accuracy, and alleviates the administrative burden—allowing providers to focus on what matters most: their patients. Learn more.
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