Virtual Consults

New research out of MGH shows that point-of-care virtual radiology consultations are well received by patients and primary care providers, suggesting that they could “advance radiology’s value in care delivery.”

  • The Study – The researchers performed video-based radiology consultations with 3 primary care providers and 43 patients at a primary care clinic, surveying the patients and the PCPs.
  • The Patient Results – The patient results were positive – 93% were satisfied with the virtual consultations, 88% stated that it improved their understanding of their condition, and 91% were interested in similar consultations in the future. Perhaps most notably, the patients’ interest in receiving their imaging results from radiologists increased from 56% before the virtual consultations to 88% after. 
  • The PCP Results – The PCPs were satisfied with 97% of the virtual consultations and found that 83% of the consultations helped their management decisions.
  • The Takeaway – The 2020-2021 virtual care boom has largely skipped radiology, but it’s becoming clear that all specialties will have to find a way to adapt to this shift. This study reveals a straightforward way for radiology to increase its role in virtual care that seems to work for both patients and referring providers.
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